TASMSS0255-V01
Front Office Essentials

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Front Office Essentials

The fee you pay at TasTAFE will depend on the course you choose and may vary depending on the level of government subsidy available, the cost of delivery, any previous study you have undertaken and/or your personal circumstances.

Our fee estimator will give you an indication of the type of fee you might expect to pay, but is intended as a guide only and doesn’t include other costs associated with your course. Please contact us on 1300 655 307 to confirm your fee.

Are you an Australian citizen, a Permanent resident or a New Zealand citizen?

Back to Tourism, Hospitality & Food

Fee Free Tafe

Great news, this course is included in Fee-Free TAFE* for courses commencing in 2025.

To be eligible for a Fee-Free place you must be:

a resident of Tasmania or working in Tasmania
an Australian or New Zealand citizen, an Australian permanent resident, an eligible VISA holder, and
of working age

*Fee-Free TAFE covers your tuition fee only. Other fees may apply. See Fee-Free TAFE Eligibility for more information.

Fee-Free* TAFE is a joint initiative of the Australian and Tasmanian Governments, providing tuition-free training places to eligible Tasmanians wanting to train, retrain or upskill. Places are limited and not guaranteed and applying early is recommended. The number of funded Fee Free* places on offer at TasTAFE are determined by the Australian and Tasmanian Governments.

Course overview

Back to Tourism, Hospitality & Food

Locations

North
Drysdale Launceston

Attendance options

Short course

Study type

Mixed Learning

Tuition fees

Subsidised $ 350.00
Concession* $ 116.66
Fee-Free TAFE NO FEE

Additional fees may apply. For more information, see Fees, payments and other costs.

Submit an enquiry

Please note: The course overview is intended as a guide only. Not all courses are available at all locations or through all study types and attendance options. Please check Locations, Dates and Times below or enquire for further information.

Hello and welcome… are you checking in? The Hospitality and Tourism industry need people like you who are friendly, organised and great communicators.

If you love interacting with people daily and want to work in a fast-paced environment, then a career in the Tourism and Hospitality industry is perfect for you! Careers in this industry are dynamic, with employers looking for staff who are professional, organised, able to multitask and communicate clearly.

In this course, you will gain the skills and knowledge you need to seek employment in an entry level role in a hotel as a Front Office Receptionist. You will learn how to manage reservations, check daily arrivals, allocate accommodation rooms and complete relevant check in documentation.

You will also learn how to use an online booking system, determine the availability of accommodation, and offer alternatives, as well as accurately record the reservation details and administer the reservation through to finalisation.

This course is delivered over a 4-week period and involves online learning, practical activities on campus and work placement. On successful completion of this course, you will receive a Statement of Attainment for the units completed.

Locations, dates & times

Campus	Date	Attendance/Duration	Study type	Apply/Enquire
North
Drysdale Launceston	24 Mar 2025 - 17 Apr 2025	Short course Attendance will be 3 days per week, 9am to 4pm (varying days across Monday to Friday). Training is a combination of classroom based and work placement.	Mixed Learning	Apply now

Fee-Free TAFE eligibility

Fee-free TAFE is a joint initiative of the Australian and Tasmanian Governments, providing tuition-free* training places to students wanting to train, retrain or upskill.

The following Tasmanian residents are eligible for Tasmanian Government subsidised training:

Australian citizens
Permanent residents

And Tasmanian residents who have permission for work and study in Australia and:

Are New Zealand citizens with a Special Category Visa
Are holders of a temporary humanitarian visas
Are Tasmanian State Sponsored skill migrant visa holders
Are a dependent (aged over 18) or partner (spouse) visa holder of an eligible applicant.

All other visa holders are ineligible for subsidised training. This includes all bridging visa holders and Tasmanian State Sponsored business visa holders.

Applicants must also meet any specific entry requirements for individual courses.

First Nations Australians, young people (17-24), people out of work or receiving income support, unpaid carers, women facing economic insecurity, women undertaking study in non-traditional fields and people with a disability are encouraged to apply.

Note: People studying within the education system (up to Year 12), or undertaking a traineeship or apprenticeship are not eligible.

*Your tuition fees are covered; however you may need to cover costs such as textbooks, workbooks, uniform, online learning resources or personal protective clothing. Depending on your course, there may also be other expenses that you need to budget for.

Any additional fees will be identified in course specific information.

Places are limited and not guaranteed and applying early is recommended. The number of Fee-Free places on offer at TasTAFE are determined by the Australian and Tasmanian Governments.

Entry Fees, payments and other costs

Your tuition fees cover the basic materials needed for your course, but may not cover items such as text books, workbooks, uniform, online learning resources or personal protective clothing. Depending on your course, there may also be other expenses that you need to budget for.

For this course, you will need to pay for the following items:

Learning resources $51.00

For courses undertaken in 12 months or less, you will be invoiced the full course fee (including any other essential fees associated with your course).

*For courses studied over multiple years, your course and other fees will be split over the years of study, with the concession fee being charged on a yearly basis. At the time of enrolment you will be invoiced for the first year’s fees. An invoice will be raised in each subsequent year around the same time as your ‘enrolment anniversary’.

Further information on fees, payments and other costs.

Recognition of prior learning and skills

It makes sense that you should be recognised for the things you already know how to do.

TasTAFE can assess your skills and knowledge based on your previous education, work history or life experience – which may help you to gain your qualification a whole lot faster!

More information on the recognition process is available on our recognition of prior learning and skills page.

Assessment methods

Assessments are designed to help you demonstrate the skills and knowledge you learn in your course and are an essential part of your training. Assessments allow us to confirm that you can perform tasks to the standard required in the workplace, and that you can meet all of the requirements of your course.

While studying at TasTAFE, you may be assessed in a number of different ways. Some common assessment methods include:

completing workplace documents
observations on the job and/or in a simulated assessment environment
quizzes/multiple choice tests
research projects
tests – written or practical
verbal questioning
work samples
written assignments or short answers.

What you will need

There are different requirements depending on the course you are enrolled in.

Generally, it is recommended that you have access to a computer with a reliable internet connection and up-to-date software, including Microsoft Office and Adobe Acrobat Reader. TasTAFE has computers available for student use during normal business hours, at all major campuses.

For classes, please be prepared with standard items such as: pens, notebook or paper, USB.

You may also need to bring specific equipment, tools or personal protective equipment, your teacher will let you know.

Outcome and units

On successful completion of this course you will receive a Statement of Attainment for successfully completed units.

Below is a list of all core units that TasTAFE offers in this course.

Core units
SITHACS016	Provide accommodation reception services
SITXCCS010	Provide visitor information
SITXCCS017	Use a computerised booking system

Career opportunities

Front Office Receptionist
Customer Service
Reservations Agent

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Career opportunities

Front Office Receptionist
Customer Service
Reservations Agent

Save course

Share course

We’re here to help…

At TasTAFE, we understand that everyone's journey is different and sometimes you might need some extra support to achieve your study or career goals.

Whether you are at the very start of your training, returning to study after a long break, or looking to upskill in a specific area, we're here to help you to be successful in your chosen field of study, apprenticeship or traineeship.

Our student support services are available for all students, and aim to provide the support you need to make your learning experience just that little bit easier.

Find out more about what support is available

RTO 60142. CRICOS 03041M.

TASMSS0255-V01 Front Office Essentials

Fee Free Tafe

Fee Free Tafe

Course overview

Locations

Attendance options

Study type

Tuition fees

Locations, dates & times

Career opportunities

Career opportunities

We’re here to help…

TASMSS0255-V01
Front Office Essentials